Denim Enterprises, operator of the G-Star RAW Concept Stores in
Australia and New Zealand, an iconic Australian fashion retailer,
was faced with challenges in their fast growing retail business and
needed help with managing their stores. They had been faced with
all the challenges that the typical retail environment provides -
such as staff turnover, lack of access to meaningful and engaging
training and needed to do all this while continuing to grow the
store network and expand the footprint around Australia.
"Our Sherpa Teamworks platform is more than 'just
another system' but a tool that our team loves to use and what we
believe is our competitive advantage."
""You cannot underestimate the benefits of being able
to manage teams effectively. Sherpa makes the business agile which
enables growth. And people LOVE using it."
Claire Karafillis, General Manager Retail Operations, G-Star
"The Sherpa platform has made a huge difference to the
manner in which we manage the recruitment process across our
network engaging all Team Burson staff in the
process."
The management of this company had a requirement to open 5 new
stores in shopping centers around Australia and needed to find the
right type of staff to deliver their world-renowned customer
service experience.
Wanting to leverage their brand, and turn much of the traffic
to their site into quality candidate applications, they turned to
Sherpa to assist with the task. Sherpa was able to deliver the
Teamworks platform to assist them to convert their traffic from
both online and specialist job boards into hundreds of new job
applications each week.
In store communications was enhanced by providing the regular
store updates via an online blog and gave the employees a chance to
provide comments and feedback on the stories that attracted their
interest. Marketing was able to deliver information about customer
service updates and promotions via the News portal directly to the
employees with greater consistency.
Rostering moved from a paper-based, time intensive task to an
online interactive application that was able to be accessed by the
staff with greater convenience. Real time updates to the roster can
be shared across devices - via email or push notifications.
